Frequently asked questions

Here are a few answers to questions our Sales and Customer Service team are regularly asked as well as some useful guidelines that you can download. Please don’t hesitate to give us a call or drop us an email if you have any more questions regarding our label printing, production and service.

Where are you based?

Baker Labels is based in a purpose built factory in Brentwood, Essex. For full details please go to the Contact page. Our MD Steve Baker loves to give customers a tour around our state of the art factory and presses so why not pay us a visit, we’d love to see you.

What kind of labels do you produce?

All kinds! See our What We Do page or call our customer service team on 01277 281900 to find out more.

I want to order labels – what should I do?

Call our sales team on 01277 281900, email us sales@bakerlabels.co.uk or complete our Enquiry Form and we will contact you to discuss your label requirements.

What is your standard lead time?

We pride ourselves on being able to offer very quick turnarounds. The average lead time is 4 days from receipt of approved artwork but repeat work or orders with pre-approved artwork can be even quicker. If you have a short deadline to hit we will always do the best we can to help you reach it.

Do you print digitally?

We have had digital printing capabilities since 2006. We now operate with 3 HP Indigo WS6800 digital presses alongside a Truepress Jet L350 UV Inkjet digital press. Click here for more information on our Digital Printing equipment.

Do you do flexo printing?

Yes. We do most of our high volume printing on our Nilpeter FB-3. Click here for more information on Flexo printing capabilities.

How do I deliver a file to Baker Labels?

Files can be transported to Baker Labels in four different ways: email (sales@bakerlabels.co.uk), FTP, Wetransfer or using DropBox.

General guidelines for supplying artwork

What files do Baker Labels accept?

We can accept PDF /x, Illustrator CC, Indesign CC. We would rather have native files, but we know that this is not always possible.

Digital printing guidelines for supplying artwork

What is the winding specification?

As all our labels are supplied on reels, we need to know which winding specifications you require before starting production. This will vary depending on the applicator to be used when your labels are applied to the final product. Download our reeling specification guidelines

What should I do to set up my account?

If you require a credit account please contact our Customer Service Team on Call 01277 281900. You will need to download and complete the Standard Terms & Conditions and New Account Application forms which you should then email to sales@bakerlabels.co.uk

 

Can you provide a press proof before production?

Yes. Press proofs are available and can be quoted for. An alternative to a full press pass would be a digital proof from our digital press, which looks close to the end product but is a less expensive option.

Can I attend pass on press?

Yes. Press passes are available but may be time limited. Please check with our Customer Service Team on 01277 281900

What about pre-flighting digital files?

All files are processed through our pre-flight procedure where we manually check all aspects supplied i.e. fonts, colours, size, colour space, image resolution, bar codes etc.

Can I have my labels personalised?

Absolutely. It’s a fantastic option available on our Digital presses. Our 3 HP Indigo WS 6800s and Screen Truepress offer both simplex and duplex printing with full colour personalisation. Call our customer services to find out more 01277 281900.

What is required to produce a variable data label?

Consecutive numbers can be created by us, but if it is a complex serial numbering sequence, then we would require an Excel file (i.e. data saved as a .txt/csv file). Please call our customer service team on 01277 281900 to find out more.

How will you deliver my labels?

Your labels will be despatched by courier in secure packed boxes. If required, orders can be delivered to customers under plain cover or with your own branded delivery notes. Our despatch team work hard to ensure your labels arrive in perfect condition and on time.

Do you have any quality checks before despatching labels?

Yes, absolutely. We have quality checks throughout our order, production, finishing and despatching processes. Finally, nothing gets the go ahead to leave without the QC team casting their expert eyes over the product.

Do you charge for delivery?

The cost for standard next day delivery within the UK is included in the price for orders over £300. The cost for same day or overseas deliveries will vary. To find out more please contact our Customer Service Team on 01277 281900.

Can you deliver labels overseas?

Yes. If you require delivery overseas please contact our Customer Service Team on 01277 281900 to check the cost.

How many colours does the HP Indigo print?

The press uses the indichrome system, which is orange, violet and green as well as the conventional four colours; this gives a wider gamut of colour when reproducing pantone colours. The press also has a white channel for clear substrates but we can also add spot colours and specials such as fluorescent pink.

What material can be used when printing on the digital presses?

Virtually anything! We have printed on a wide range of materials, ranging from 20 micron film up to 350gsm non-adhesive board.

What is the maximum print size on the digital presses?

320mm x 980mm on the HP Indigo WS6800

322mm x 2400mm on the Truepress L350UV Inkjet

Can the digital machines print micro text?

The Indigo WS6800 can print 0.7pt font size at 100% density in any of the seven colours. (Impressive huh?)

Do you have a minimum order quantity?

No. We are a trade printer however our wide range of presses means we can supply any quantity and any type of reel labels.

What should I do if I don’t know which label works best for me?

Get in touch. Call 01277 281900 to speak to someone in our Customer Service Team about the end use of your label and they will advise you on suitable solutions.

Can you print any colour or shape label?

Yes. Due to the wide range of machinery and their various capabilities we can cover the full colour gamut.We also have thousands of cutters in stock for each of our printing presses. If we do not hold a cutter for the size or shape of label you require we can order one within 24 hours.

Can you design a label for me?

We do have an in-house studio to assist with preparing your artwork designs for print however we do not design the labels for you. If you speak to our customer services team on 01277 281900 they will be able to advise you on suitable design companies that could help.

Do you sell labels off the shelf?

No. All our labels are printed to order.

Do you produce flat sheet labels?

All our printing presses are reel fed but we have finishing machines that can finish onto a sheet rather than a reel if required.

Can you print on any self-adhesive material?

Yes, almost all. However, some very thick materials will not run through our presses. We also hold in stock in our warehouse a vast range of materials. Have a look at our Bakers Materials website to find out more.

Can I use a label on any surface?

Some surfaces require specific types of material and adhesive so it is best to check first with our experienced Customer Service Team on 01277 281900 to ensure you have what you need.

Can I have a label that is easily removed?

Yes, no problem. You can request to have labels printed on removable material which is designed to remain on the product as long as intended.

Can you produce multilayer/peel and read labels?

Yes. Our presses can produce up to 4 layer peel & read labels and also piggyback labels.

Can you produce waterproof labels?

Yes, however testing is recommended.

How should I store my labels?

Labels should be stored at 20-22*C at 50-55% humidity. Reels should be stored horizontally, not vertically, and should not be in direct sunlight or close to heating sources. A ‘first in, first out’ stock rotation system is recommended.

What shelf life will my labels have?

18 months from the day of material manufacture, when stored according to the recommended conditions.

ALWAYS HAPPY TO HELP 

If you have any other questions regarding our label printing, production and service Call us for advice or email us and we will be happy to help.