We have a new job opportunity for a Customer Service Representative

Bakers is an award-winning, independent trade label and packaging manufacturer. We are a dynamic and innovative family run business, at the forefront of the label printing industry. Based in Brentwood, Essex, our state-of-the-art production facility and open plan offices provide a fast paced and collaborative working environment.

We are seeking a full time, office based Customer Service Representative to fill a vital role in our busy office. At Baker Labels our success depends on our people, productivity, and procedures. We are dedicated to delivering top-notch products and services to our value customers and take pride in our commitment to customer satisfaction. We are seeking a motivated individual to join our customer service team.

Customer Service Responsibilities:

• Assist customers with product information, order inquiries, and issue resolution
• Provide exceptional service by actively listening to customers and understanding their needs
• Document and update customer records accurately in the system
• Collaborate with other departments to ensure timely and effective problem resolution
• Contribute to a positive and collaborative team environment

This is a full-time in-person role, weekdays 8.30am – 5pm (3.30pm on Fridays). Benefits include complimentary use of our on-site company gym, daily fresh fruit, tea and coffee as well as regular social events and activities.

We encourage and support personal and professional development of all staff, providing both internal and external training and workshops. 

Qualifications/Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritise in a fast-paced environment
• Previous customer service experience is a plus
• Proficient in using customer service software and Microsoft Office Suite

Benefits

• Training and development
• Work based pension
• Profit related bonus after 6 months service
• 21 Days holiday plus Bank Holidays
• Wellbeing at work programme
• Great social and team building events

How to Apply:

If you are passionate about maintaining high standards of customer service and have the qualifications and experience we are looking for, we invite you to complete our job application form.

Read more about CAREERS at Bakers

If you want more information about the role, email Clare Coles, HR Manager @ clare.coles@bakerlabels.co.uk

Complete our Job Application form

Customer Service Job