We are seeking an enthusiastic and driven individual to join our expanding flexible packaging division.

As the leading independent trade label & flexible packaging printer in the UK, Baker Labels relies on the efficiency and organisation skills of our customer service team. To meet the growing demand from our customers we are expanding our BakPac team.

Tasks & Responsibilities

To carry out specific office administrative and customer service-based tasks detailed below, that will provide the key communication link between Sales and Operations.

• Manage, allocate and respond to e-mails from Sales email, following e-mail protocol
• Allocating enquiries and orders onto system
• Assist with incoming phone calls, dealing with sales enquiries, customer service etc.
• Document and update customer records accurately on system
• Any other customer service / admin related tasks

     Main purpose of role

    • To provide the very best level of customer service ensuring that all e-mail correspondence is dealt with accurately and efficiently
    • To act as a key point of contact between the Sales & Admin team ensuring that detailed information is communicated effectively

    This is a full-time in-person role, weekdays 8.30am – 5pm. Benefits include complimentary use of our on-site company gym, daily fresh fruit, tea and coffee as well as regular social events and activities.

    We encourage and support personal and professional development of all staff, providing both internal and external training and workshops.


    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities
    • Ability to multitask and prioritise in a fast-paced environment
    • Previous customer service experience is a plus
    • Proficient in Microsoft Office Suite


    What is in it for you?

    • Salary dependent on experience
    • Training and development
    • Work based pension
    • Profit related bonus after 6 months service
    • 21 Days holiday plus Bank Holidays
    • Wellbeing at work programme
    • Great social and team building events

    Closing date 14th June 2024

    Read more about CAREERS at Bakers

    For a career in print and to apply for this position, please complete our application form

    If you want more information about the role, email Clare Coles, HR Manager @ clare.coles@bakerlabels.co.uk 


    Complete our Job Application form

    Customer Service Job