Help Us Build Brilliant Customer Relationships
At Baker Labels, relationships are at the heart of what we do. We’re proud to work with customers across a huge range of industries, helping them bring their labels and packaging projects to life with quality, care and expertise.
We’re now looking for a motivated and personable Customer Success & Development team member to join our commercial team in Brentwood, Essex. This is an exciting opportunity for someone who enjoys connecting with people, spotting opportunities, building strong relationships and helping customers get the best from their experience with Bakers.
This role would suit someone who is confident, organised and naturally curious. You’ll be working closely with our sales team to support new customer development, identify opportunities within existing accounts, and help ensure every customer interaction reflects the values and personality of Baker Labels.
If you’re someone who enjoys people, communication, problem-solving and being part of a friendly, ambitious business, this could be a brilliant next step.
About the Role
The main purpose of this role is to help develop new customers in line with the company’s strategy, while also identifying opportunities within existing customer accounts.
You’ll play an important part in supporting the commercial team by researching prospects, qualifying leads, monitoring new customer activity and helping create meaningful introductions for the sales and leadership teams.
This is a varied, people-focused role where no two days will feel exactly the same. One day you might be researching potential customers and key decision-makers, the next you could be following up on new leads, arranging meetings, supporting account development or providing updates on pipeline progress.
What You’ll Be Doing
Supporting New Customer Development
You’ll help monitor new leads and make sure new customers are onboarded properly in line with company strategy.
This means keeping an eye on opportunities, understanding customer needs, and helping make sure potential customers receive the right support and communication from the start.
Identifying Opportunities
A key part of the role will be researching and identifying opportunities for additional products, services or solutions within existing customer accounts.
At Baker Labels, we offer much more than just one type of product. With labels, flexible packaging through BakPac, materials through Baker Materials and a wealth of technical knowledge across the group, there are plenty of opportunities to help customers find the right solution for their needs.
Working Closely with the Sales Team
You’ll work alongside the internal sales team to develop qualified opportunities and support customer growth.
This will involve sharing useful information, qualifying leads, identifying customer requirements and helping move opportunities forward in a professional and organised way.
Researching Prospective Customers
You’ll identify and research prospective customers, partners and key decision-makers who fit with the company’s strategic goals.
This could include looking at potential new markets, researching businesses, understanding customer sectors and helping the commercial team focus on the right opportunities.
Starting Conversations
You’ll help initiate contact with potential customers through phone calls, email, LinkedIn, networking events and referrals.
This role is ideal for someone who is confident communicating with others and enjoys starting positive, professional conversations.
Arranging Meetings and Introductions
Once opportunities are qualified, you’ll help schedule meetings and introductions for the sales or leadership team.
Your work will help create valuable connections and ensure promising conversations are followed up in the right way.
Reporting on Progress
You’ll provide reports on activities, pipeline development and relationship progress as required.
Good organisation and attention to detail will be important, helping the team understand what is happening, what has been followed up and where future opportunities may sit.
Who We’re Looking For
We’re looking for someone who is proactive, confident and enthusiastic about building relationships.
You don’t need to know everything about labels or packaging from day one. What matters most is that you are willing to learn, comfortable speaking with people, and able to represent Baker Labels in a positive, professional and friendly way.
The ideal candidate will be:
• Confident communicating by phone, email, LinkedIn and in person
• Organised and able to manage follow-ups effectively
• Curious and interested in understanding different businesses and customer needs
• Proactive in identifying opportunities
• Comfortable working closely with a sales or commercial team
• Professional, personable and reliable
• Able to research companies, contacts and market opportunities
• Good at building rapport and maintaining relationships
• Detail-focused when reporting on activity and progress
• Positive, enthusiastic and keen to contribute to business growth
Skills That Would Be Useful
This role could suit someone with experience in customer service, sales support, account management, business development, marketing, telesales, administration or another customer-facing role.
Useful skills include:
• Strong communication skills
• Good written English
• Confidence speaking to new contacts
• Research and organisation skills
• Basic understanding of customer relationship management
• Ability to qualify customer needs and spot opportunities
• Good time management
• Teamwork and collaboration
• A professional and friendly approach
• Confidence using LinkedIn, email and office systems
Experience in print, labels or packaging would be useful, but it is not essential. Full support will be given to help you understand our products, services, customers and industry.
Why Join Bakers?
Baker Labels is a third-generation, family-run business based in Brentwood, Essex. Established in 1973, we’ve grown into a busy and forward-thinking manufacturing company with a brilliant team behind us.
We’re proud of our people-focused culture. Across the business, we value teamwork, training, wellbeing, community and continuous improvement. We’re the kind of company where people get stuck in, support each other, and take pride in doing things properly.
Working at Bakers means being part of a business with real personality. We invest in our people, celebrate success, support development and encourage employees to feel part of the wider team. From wellbeing initiatives and team events to ongoing investment in our facilities and future growth, there is always something happening here.
This role offers the chance to be part of a friendly and ambitious commercial team, while playing a real part in the future growth of the business.
What Makes This Role Exciting?
This is not just about making calls or sending emails. It’s about creating opportunities, opening doors and helping customers discover what Baker Labels can do.
You’ll have the chance to learn about a creative and technical industry, work with a wide range of customers, and build strong commercial skills in a supportive environment.
If you enjoy communication, relationship-building and seeing your work turn into real business opportunities, this role could be a great fit.
How to Apply
Ready to take the next step in your career?
Complete our Job Application Form today and apply for the Customer Success & Development role.
Application Process
By submitting an application through our company website and completing our application form, you confirm that you agree to participate in our recruitment process and provide the information required to assess your suitability for the role.
Complete our Job Application form
